Location tbc, Riyadh, KSA

Join us for the Loyalty and CX Summit 2024, a premier event dedicated to exploring the dynamic landscape of customer experience and loyalty programs in Saudi Arabia. As one of the fastest-growing economies globally, with an impressive economic growth rate of 8.7% in 2022, Saudi Arabia is rapidly transforming into a customer-centric hub. This event will delve into the innovative strategies and trends that are shaping the future of customer engagement in the Kingdom.

Why Attend?

Saudi Arabia is at the forefront of a significant shift towards enhanced customer experience, driven by ambitious projects such as NEOM Smart City, the Red Sea Resort Project, and Qiddiya Entertainment City. These large-scale initiatives reflect the Kingdom's commitment to diversifying its economy under Saudi Vision 2030, reducing its dependency on oil and fostering a vibrant business environment.

With 96% of businesses in Saudi Arabia prioritizing customer experience, this summit will provide invaluable insights into the critical drivers of CX, including:

• Digital Transformation: With over 20 million Saudis online, discover how digital advancements are reshaping customer interactions.

• Post-Pandemic Investment: Learn about the necessity for businesses to adapt and invest in customer engagement strategies in a post-pandemic world.

• Youthful Demographics: Engage with insights on how to meet the higher expectations of a population where more than half is under the age of 25.

Event presenters are the nominees and winners of the regional and global Loyalty & CX Awards competitions.

The loyalty market in Saudi Arabia is experiencing remarkable growth, projected to reach US$1.59 billion by 2028, with a CAGR of 8.5% from 2024 to 2028. This summit will explore:

• The rapid evolution of loyalty programs driven by technological advancements and changing consumer preferences.

• Innovative strategies adopted by major players, including personalized solutions and cashback options to enhance engagement.

• Navigating regulatory shifts and ensuring compliance while maintaining consumer trust.

Who Should Attend?

This event is designed for senior executives, marketing leaders, CX professionals, and anyone interested in leveraging loyalty programs and customer experience strategies to drive business success in Saudi Arabia.

• 8 hours of insights from market experts, presenting different countries and regions.
• Knowledge exchange and active networking.
• Demo zone (CRM, analytics, communications, CX & client support, and etc.).
• Loyalty & CX Awards Gulf ceremony - http://www.loyaltycxawardsgulf.com (entry deadline - November, 28 2025).

Be part of this transformative event that promises to equip you with the knowledge and tools to navigate the evolving landscape of customer experience and loyalty in Saudi Arabia. Together, let’s shape the future of customer engagement in one of the most exciting markets in the world!

Don’t miss your chance to connect with industry leaders and gain insights into creating exceptional customer experiences that foster loyalty and drive growth!